FREQUENTLY ASKED QUESTIONS
At VB Carpet Cleaners, we understand that choosing the right cleaning company comes with plenty of questions. We’ve put together this FAQ guide to help you learn more about our company, our services, and how to schedule appointments.
QUESTIONS FOR US
We are a veteran-owned, locally operated cleaning company serving Hampton Roads. We specialize in carpets, upholstery, tile, air ducts, and dryer vents for homes and businesses.
Absolutely. All our team members are professionally trained and undergo thorough background checks.
Yes, our company carries full insurance for residential and commercial cleaning services.
We have years of experience serving the Hampton Roads community, helping both homeowners and businesses maintain clean, healthy spaces.
We proudly serve Chesapeake, Hampton, Newport News, Norfolk, Portsmouth, Suffolk, and Virginia Beach.
Yes. We use eco-friendly, non-toxic products that are safe for kids, pets, and the environment.
Our veteran-owned, local approach ensures reliability, attention to detail, and personalized service that national franchises often can’t match.
Yes, we clean everything from single-family homes to large offices, retail spaces, and apartment complexes.
While no cleaning company can promise 100% stain removal, we guarantee professional results and will work with you until you’re satisfied.
You can call us at (757) 500-5040, email contact@vbcarpetcleaners.com, or use our contact form on the website.
QUESTIONS ABOUT OUR SERVICES
We provide carpet cleaning, commercial carpet cleaning, upholstery cleaning, tile & grout cleaning, area rug cleaning, air duct cleaning, and dryer vent cleaning.
For most homes, every 12–18 months is ideal. High-traffic areas or homes with pets may need cleaning more often.
Yes, we can apply protective coatings to help prevent future stains and make maintenance easier.
We use fabric-safe, professional-grade methods to lift dirt, stains, and odors from sofas, chairs, and other furniture.
Absolutely. We deep clean grout lines and tiles to restore their original shine.
Yes. We work around business hours to clean offices, retail spaces, and other commercial properties without disrupting operations.
Yes, our air duct cleaning removes dust, allergens, and debris, improving air quality and HVAC efficiency.
We remove lint buildup from dryer vents to prevent fire hazards and improve dryer efficiency.
Yes, we take extra care with delicate area rugs, leather, and other sensitive materials.
Yes. We use specialized solutions to eliminate tough pet stains and neutralize odors.
FAQs: Scheduling Appointments
Call us at (757) 500-5040, email us, or submit a request through our online contact form.
Depending on availability, we often can accommodate same-day or next-day appointments.
We offer flexible scheduling, including evenings and weekends, to fit your needs.
Just remove small items from floors and furniture. We handle the rest.
Yes, we move lighter pieces. For heavy or delicate items, we recommend homeowner assistance.
Residential jobs usually take 1–3 hours, depending on the size and condition of the area.
They may be slightly damp for a few hours, but we use methods that minimize drying time.
Yes, we provide scheduled cleanings for homes and businesses to keep spaces consistently clean.
Yes, please give us a call to reschedule or cancel. We aim to be flexible and accommodating.
We accept cash, credit cards, and online payments for your convenience.