Terms and Conditions – VB Carpet Cleaners
Effective Date: November 11, 2025
By using our website, services, or scheduling cleaning services with us, you agree to the following Terms and Conditions. Please read them carefully.
1. Services
VB Carpet Cleaners provides professional cleaning services, including but not limited to:
- Carpet Cleaning
- Commercial Carpet Cleaning
- Upholstery Cleaning
- Tile & Grout Cleaning
- Area Rug Cleaning
- Air Duct Cleaning
- Dryer Vent Cleaning
All services are provided in accordance with our professional standards. We strive to deliver exceptional results for homes and businesses in the Hampton Roads area.
2. Scheduling and Appointments
- Appointments are scheduled based on availability.
- Please provide accurate information when booking a service.
- Cancellation or rescheduling must be communicated at least 24 hours in advance.
- We reserve the right to charge a cancellation or rescheduling fee for late notices.
3. Pricing and Payment
- Pricing is determined based on the type of service, size of the area, and condition of surfaces.
- Estimates provided are valid for 7 days.
- Payment is due upon completion of service unless otherwise agreed in writing.
- We accept cash and check.
4. Customer Responsibilities
- Remove fragile or valuable items from areas to be cleaned.
- Provide access to the property and utilities required for service.
- Notify us of any pre-existing conditions, damage, or stains that may affect service.
5. Limitations and Liability
- VB Carpet Cleaners takes care to protect property and surfaces during service.
- We are not liable for pre-existing damage or conditions beyond our control.
- Certain stains, fabrics, or materials may not be fully restorable; results may vary.
- Our liability is limited to the value of the service provided.
6. Warranty
- VB Carpet Cleaners guarantees workmanship and quality for the cleaning services provided.
- If you are not satisfied, please notify us within 2 days, and we will make reasonable efforts to address the issue.
7. Use of Website
- The content on our website is for informational purposes only.
- You agree not to misuse the website, submit false information, or attempt unauthorized access.
- We may update the website, terms, or services without prior notice.
8. Privacy
- Your privacy is important to us. Personal information provided is used solely for service delivery and communication.
- Please review our [Privacy Policy] for detailed information on data collection and usage.
9. Governing Law
- These Terms and Conditions are governed by the laws of the Commonwealth of Virginia.
- Any disputes arising from services or website use shall be subject to the exclusive jurisdiction of the courts located in Hampton Roads, VA.
10. Changes to Terms
- VB Carpet Cleaners may modify these Terms and Conditions at any time.
- Continued use of our services or website constitutes acceptance of the updated terms.